Return Period is start after Delivery if you received Defective or Damaged or Not as Described products.If you have received a damaged or defective or not usable product , you can raise a replacement request on the Website within the applicable Returns Policy period. If product defective/damaged information not on the product page, a full refund will be provided by the Dukan101 once they receive the product.

Returns Processing

If you are facing any issues with a product purchased on Dukan101, we shall help you by verification and trying to resolve your product issues as part of the return process. The Issue resolution steps may be shared with you step by step, or with assistance over call or aDukan101 personnel may visit your place.Dukan101 will arrange for a replacement if the issue has not been resolved.In case the product is not in our stock or has been permanently discontinued then refund for the entire product will be provideed to the customer.

Returns Pick-Up

In case of returns where you want item(s) to be picked up from a different address, the address can only be accepted if pick-up service is available at your new address.During pick-up, your product will be checked for the following conditions.

Product should not Used

The product should not be used, washed, soiled, without any stains and with non-tampered quality check seals or warranty seals. Before returning.

Product should not Damaged

The product should not be Damaged and any scratches, dents, tears or holes.

Packaging should not Damaged

Product's original packaging/box should be undamaged.